Moss & Co

Clients Complaints procedure 2026

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem.

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues. If you would like to make a formal complaint, then you can read our full Complaints Procedure. Making a complaint will not affect how we handle your existing  case.

What to do if we cannot resolve your complaint

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently.

The time limits for the Legal Ombudsman scheme are set out below.

A complaint to the ombudsman is  subject to the following time limits:

• You must complain to the LEO  within one year of the problem which is the ground for your complaint.or
• You must complain to the LEO  within one year from when you first found out about your ground for complaint.
• You must also  refer your complaint to the Ombudsman within six months of our final response.

The Legal Ombudsman can be contacted at:

Legal Ombudsman
PO Box 6167
Slough
SL1 0EH

Telephone: 0300 555 0333
Email address: [email protected]
Website: www.legalombudsman.org.uk

What to do if you are unhappy with our behaviour

The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority.

Further help

If you require further assistance, please contact the Professional Ethics helpline.